Gentlemen just a quick note to thank Allan Rug for a wonderful experience. Robert and Peter were great in their expertise and advice but we are happy we went with the new sub-floor. This note is to recommend Allan Rug to anyone who is looking for a reliable and diligent partner in floor coverings.
We would also like to commend Nick on his extraordinary professionalism. He was timely, dedicated, diligent, detail oriented, and a superb installer. His work is immaculate. His speed and accuracy worth raving about. He was, in short, an absolutely terrific professional. It is rare in this day and age of come and go tradesmen that Nick is the exemplar of the opposite. Truly a consummate tradesperson. He was always courteous, caring and gave us a sense of capability that eased our minds over our flooring project.
Thanks again from all of us at 187 Havelock St. We will use Allan Rug in the future for any of our flooring needs and will recommend you to friends and family.
I just wanted to send a quick note to thank you so much for the incredible rug for my client. You were more than helpful during my many visits to the showroom. I also have to tell you that the delivery men were fantastic. They took their time and put a lot of care into measuring the floor to ensure the rug was perfectly and properly placed in the room. They were by far the two most professional delivery people I have encountered both in my own home and in the homes of my clients.
Both Randy and I are quite happy with the carpet…still a shock when you don’t expect it! Much more comfortable on the feet :) The installer worked very solid for hours. He is a lovely man and discussed any decision I had to make with me….and offered his advice on width/pattern and on binding colour….and I am glad I went with his expertise. Sadly the pics don’t really do it justice!! He left about 2 3/4 inches wood on either side. He said it would make the stairs look wider and I think it looks great. He was very careful to make both sets of stairs the exact same…with wood showing and cut of pattern on the sides. Not that most people would notice that….but I did. It really does make a difference when choosing especially if you are a ‘visual’ person like I am.
People are often very quick to complain when they are dissatisfied for one reason or another. Rarely do they comment when service provided exceeds expectations. As you know John & Paul did the carpet installation in my home and I wanted to take a moment to tell you how very pleased I was with the both of them, they exceeded my expectations in all areas. Their work was excellent and the carpet looks great, they were a pleasure to have working in my home. They were pleasant, professional, respectful and had a calm and reassuring manner. John and Paul area a credit to your company.
I have worked with Allan Rug for many years and I spec their products for all my clients. They have a well-organized showroom, knowledgeable and helpful staff, and a great variety of flooring options. I can always find something to please my most discerning clients. The installers are craftspeople, they do an amazing job. I highly recommend a visit to their showroom for great service and selection.
I want to let you know that we are very happy with our new carpets. We really appreciate your expert advice in choosing good product and the installers did a beautiful job. We will enjoy our carpets for years to come and we thank you.
We’re proud of the fact that most of our business is generated through ‘word of mouth’ by our customers telling their families and friends about the great service and advice that we provide to each and every person who comes through our doors. “It is quite common for someone to come in and say that my father sold carpet to their parents”